California Truck Insurance

Subpart A

General requirements

375.101

Who must follow the regulations in this part?

375.103

What are the definitions of terms used in this part?

375.105

What are the information collection requirements of this part?

Subpart B

Before offering services to my customers liability considerations

49 CFR 375 Subpart B .201-.203

Liability considerations

375.201

What is my normal liability for loss and damage when I accept goods from an individual shipper?

375.203

What actions of an individual shipper may limit or reduce my normal liability?

49 CFR 375 Subpart B.205.213

General responsibilities

375.205

May I have agents?

375.207

What items must be in my advertisements?

375.209

How must I handle complaints and inquiries?

375.211

Must I have an arbitration program?

375.213

What information must I provide to a prospective individual shipper?

49 CFR 375 Subpart B.215-.221

Collecting transportation charges

375.215

How must I collect charges?

375.217

How must I collect charges upon delivery?

375.219

May I extend credit to shippers?

375.221

May I use a charge or credit card plan for payments?

Subpart C

Service options provided

375.301

What service options may I provide?

375.303

If I sell liability insurance coverage, what must I do?

Subpart D

Estimating charges

375.401

Must I estimate charges?

375.403

How must I provide a binding estimate?

375.405

How must I provide a non-binding estimate?

375.407

Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?

375.409

May household goods brokers provide estimates?

Subpart E

Pick up of shipments of household goods

49 CFR 375 Subpart E.501-.505

Before loading

375.501

Must I write up an order for service?

375.503

Must I write up an inventory?

375.505

Must I write up a bill of lading?

49 CFR 375 Subpart E.507-.521

Weighing the shipment

375.507

Must I determine the weight of a shipment?

375.509

How must I determine the weight of a shipment?

375.511

May I use an alternative method for shipments weighing 3,000 pounds or less?

375.513

Must I give the individual shipper an opportunity to observe the weighing?

375.515

May an individual shipper waive his/her right to observe each weighing?

375.517

May an individual shipper demand re-weighing?

375.519

Must I obtain weight tickets?

375.521

What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?

Subpart F

Transportation of shipments

375.601

Must I transport the shipment in a timely manner?

375.603

When must I tender a shipment for delivery?

375.605

How must I notify an individual shipper of any service delays?

375.607

What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?

375.609

What must I do for shippers who store household goods in transit?

Subpart G

Delivery of shipments

375.701

May I provide for a release of liability on my delivery receipt?

375.703

What is the maximum collect-on-delivery amount I may demand at the time of delivery?

375.705

If a shipment is transported on more than one vehicle, what charges may I collect at delivery?

375.707

If a shipment is partially lost or destroyed, what charges may I collect at delivery?

375.709

If a shipment is totally lost or destroyed, what charges may I collect at delivery?

Subpart H

Collection of charges

375.801

What types of charges apply to subpart H?

375.803

How must I present my freight or expense bill?

375.805

If I am forced to relinquish a collect-ondelivery shipment before the payment of ALL charges, how do I collect the balance?

375.807

What actions may I take to collect the charges upon my freight bill?

Subpart I

Penalties

375.901

What penalties do we impose for violations of this part?

Pt. 375, A

Appendix A to Part 375Your Rights and Responsibilities When You Move